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ATA.ONE Ltd.

450 Bath Road, Longford

West Drayton, UB7 0EB

Greater London

United Kingdom

Reg. No. 09874882

VAT ID. GB249318585

office@ata.one

Tel: +44 78 53 101 996

SOCIAL
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Cookie Policy

 

The effective date of this cookie policy is 3 July 2018.

 

 

What Are Cookies

 

When you interact with our Website, we try to make that experience simple and meaningful. When you visit the Website, a web server sends a cookie or other similar technology to your computer or mobile device (as the case may be).  Cookies are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a website and which store and sometimes track information. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Website and will last for long.

 

How We Use Cookies

 

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

 

 

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this Website. Therefore, it is recommended that you do not disable cookies.

 

The Cookies We Set

 

This site offers a newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

 

We do not use any third party cookies.

 

You can learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. As mentioned above, please note that by blocking or deleting cookies used on the Website, you may not be able to take full advantage of the Website.

 

Changes and amendments

 

We reserve the right to modify this cookie policy relating to the Website at any time, effective upon posting of an updated version of this cookie policy on the Website with a new effective date at the beginning of it. Please check this page regularly so you are aware of the cookie policy applicable to your visit to the Website.

 

 

 

Privacy Policy

 

This privacy policy ("Policy") describes how ATA.ONE LTD., a company incorporated in England with registered number 09874882 ("we", "us" or "our"), collects, protects and uses the personally identifiable information ("Personal Information") you ("user", "you" or "your") may provide on the http://www.ata.one website and any of its products or services, including mobile applications (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

 

About us

 

We are the data controller of the Personal Information collected and processed through our Website and Services. We respect your privacy and are committed to protecting your Personal Information.

 

If you have any questions about this Policy, please contact us by writing to us at the following address

 

ATA.ONE LTD
450 Bath Road,
Longford,
West Drayton
England UB7 0EB

 

Or by email to office@ata.one

 

Collection of Personal Information

 

For the purpose of creating an account, bidding for an airline ticket, filling any online forms on the Website or Services, we will ask you to knowingly provide us some information, including your Personal Information, and that of other passengers travelling with you (whether these be other members of your family or third parties, referred to here as “Your Fellowship”). We may collect, use, store and transfer different kinds of information about you and Your Fellowship which we have grouped together as follows:

 

  • Registration Data includes title, first name, last name, email address, date of birth, gender and telephone number.

  • Passenger Data includes title, first name, last name, email address, date of birth and gender.

  • Transaction Data includes details about payments to and from you and other details of the Services you have used and airline tickets that you have bid for.

  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Services.

  • Usage Data includes information about how you use our Website and Services.

  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

 

You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website’s or Services' features.

When you provide us with Personal Information (limited to Passenger Data) of other individuals in Your Fellowship, you confirm and warrant that you have asked and have received permission from, or otherwise have the authority of, that person to share their Personal Information with us for the purposes set out below.

 

Collection of non-Personal Information

 

When you visit the Website or use Services, our servers automatically record information that your browser or application sends. This data may include information such as your browser type and version, operating system type or API and version, language preferences or the webpage you were visiting before you came to our Website or Services, pages of our Website that you visit, the time spent on those pages, information you search for on our Website or Services, access times and dates, and other statistics.

 

Children

 

Other than Passenger Data provided by you in relation to those of Your Fellowship who are children, we do not knowingly collect or process any Personal Information from anyone under the age of 18. By using the Services, you confirm and warrant that the Passenger Data relating to any child under the age of 18 is being provided by you as, or with the lawful consent of, the holder of parental responsibility for such child.

 

If you are under the age of 18, please do not yourself use, or submit any Personal Information through, our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 18 has themselves provided Personal Information to us through our Website or Service, please contact us.

 

How we will use and disclose your Personal Information

 

We will only use your Personal Information when the law allows us to. Most commonly, we will use your or Your Fellowship’s Personal Information in the following circumstances:

 

  • Where we need to perform the contract we are about to enter into or have entered into with you as part of the provision of the Services.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

 

Generally, we do not rely on consent as a legal basis for processing your Personal Information other than in relation to sending direct marketing communications to you via email

or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which, and the manner in which, we will use and disclose your Personal Information

The types of Personal Information set out above which are processed by us depends on how you use the Services. We have set out below each of the purposes or activities in which we may process Personal Information, what Personal Information is processed, which of the legal bases we rely on to do so, and any other information that we consider relevant to how your Personal Information is processed. We have also identified what our legitimate interests are where appropriate.

Note that we may process Personal Information for more than one lawful ground depending on the specific purpose for which we are using the data.

 

  • Our legal basis https://aws.amazon.com/privacy/When accessing and browsing the Website: we process your Technical Data and Usage Data. We use a third party server to host our website called Amazon Web Services, the privacy policy of which is available here: organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure. We and Amazon Web Services also have a legitimate interest in using your this information for the purposes of ensuring network and information security.is compliance with a legal obligation to implement appropriate technical and

  • When downloading and opening our mobile application: we process your Technical Data. Our legal basis is that this is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security).

  • When signing up or logging in to use our Services: we process your email address only. If you do not provide your email address you cannot sign-up and register an account to use the Services. Our legal basis is that this is necessary for pre-contractual steps taken at your request. in order to register and administer user accounts on our systems and provide access to the Services, which allows you to bid for airline tickets and facilitates the running and operation of our business.

  • During and after registration of your account details in order to use our Services and bid for airline tickets: we process your Registration Data, Transaction Data and Passenger Data, and the Passenger Data of Your Fellowship if provided. If you do not provide the mandatory information required by the registration form, you will not be able to use the Services. Our legal basis is that this is necessary for pre-contractual steps taken at your request. in order to register and administer user accounts on our systems and provide access to the Services, which allows you to bid for airline tickets and facilitates the running and operation of our business.

  • When providing your payment information: as part of registering an account to use the Services, and in order to place a bid for airline tickets through our Services, you will need to provide credit or debit card details in order to pre-authorise a payment. No credit or debit card information is ever processed by us or stored on our servers. We use Stripe, one of the most secure and reputable payment processors available. Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link: https://stripe.com/gb/privacy. In order to process the payment, Stripe will also process some of your Registration Data. The legal basis of such processing is that it is necessary to perform a contract with you.

  • When bidding for airline tickets: we process your Registration Data, your Technical Data, your Usage Data, your Passenger Data and those of Your Fellowship if provided. Our legal basis of such processing is that it is necessary to perform a contract with you.

  • When signing up to receive communications and newsletters from us: we process your name, email address and Marketing and Communications Data. Our legal basis for processing your Personal Information here is consent. Once signed up, we will send you electronic newsletters and other marketing emails to which you may unsubscribe at any time by following the unsubscribe instructions included in these emails, opting out through the account settings in the mobile application, or by contacting us. Please note that these communications are separate from essential transactional emails which we will continue to send in relation to your use of the Services.

  • When you contact us: we process your name and email address. When you send an email to the email address displayed on our website, or through the contact form, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email). Our legal basis for processing is our legitimate interests in responding to enquiries and messages we receive and keeping records of correspondence.

 

In addition to the above, any of the information we collect from you, including some Personal Information, may be used to personalise your experience, improve our Website, improve customer service and respond to queries and emails of our customers, process transactions, send notification emails such as password reminders and updates, and run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Further information on the processing of your payment information

Stripe’s services in Europe are provided by Stripe Payments Europe Limited – an entity located in Ireland. In providing Stripe services, Stripe Payments Europe Limited transfers Personal Information to Stripe, Inc. in the US. Stripe Inc. is certified under the EU-U.S. Privacy Shield and adheres to the Privacy Shield principles. For more, see Stripe’s Privacy Shield Policy. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Other product and service providers

 

We may contract with other companies not listed above to provide certain products and services. These service providers are not authorized to use or disclose your or Your Fellowship’s Personal Information except as necessary to perform services on our behalf or comply with legal requirements. We may share Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

 

Legal disclosure

 

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and Personal Information will likely be among the assets transferred.

 

Transfers of your Personal Information outside the European Economic Area

 

Your Personal Information will be transferred and stored outside the European Economic Area (“EEA”) in the circumstances set out earlier in this policy.

Where your Personal Information is transferred to airlines outside the EEA as part of the process of you placing a bid for airline tickets through the Services, such a transfer is necessary in order to perform the contract between you and us. By using the Services, you acknowledge that this is the case, and that the countries concerned may not have similar data protection laws to the EEA.

 

Some of our consultants and sub-contractors are located outside the EEA and a limited amount of your Personal information may be transferred to, and maintained on, computers located outside of the EEA. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Policy by such consultants and sub-contractors, including that there are adequate controls in place to ensure compliance with applicable data protection laws.

We will also transfer your Personal Information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

 

For example, when we transfer your Personal Information to the United States, every provider we use has self-certified their compliance with the EU-U.S. Privacy Shield. The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield here: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm and can check this directory to verify and obtain further information about Privacy Shield registered vendors: https://www.privacyshield.gov/list.

 

Information security

 

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website or Services cannot be guaranteed; (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts; and (iv) the security of information you submit via the Services whilst it is in transit over the internet is at your own risk. It is advisable to close your browser when you have finished your user session to help ensure others do not access your Personal Information if you use a shared computer or a computer in a public place.

 

Data breach

 

In the event we become aware that the security of the Website has been compromised or users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.

We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

How long we retain your Personal Information

 

We will only retain your Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data; see the section on ‘Your Rights in relation to your Personal Information’ below for further information. In other circumstances, we may anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Your rights in relation to your Personal Information

 

Subject to certain limitations on certain rights, you have the following rights in relation to your Personal Information, which you can exercise by writing to us using the details provided in the ‘About us’ section at the top of this Policy.

 

  • to request access to your Personal Information and information related to our use and processing of your Personal Information;

  • to request the correction or deletion of your Personal Information;

  • to request that we restrict our use of your Personal Information;

  • to receive Personal Information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that Personal Information transferred to another data controller (including a third party data controller);

  • to object to the processing of your Personal Information for certain purposes ; and

  • to withdraw your consent to our use of your Personal Information at any time where we rely on your consent to use or process that Personal Information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your Personal Information on the basis of your consent before the point in time when you withdraw your consent.

 

You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the details provided in the ‘About us’ section at the top of this Policy.

 

The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your Personal Information, including any limitations which apply, please visit the following pages on the ICO’s website:

 

 

Other terms relating to this Policy

 

Cookies

 

The Website uses "cookies" to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services. For further information on how we use cookies, please see our cookies policy which is available here: https://ata.one/legal#cookies-policy.

Changes and amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website and Services. When we do, we will send you an email to notify you. Continued use of the Website or Services after any such changes shall constitute your consent to such changes. This Policy was last updated on 3 July 2018.

 

Acceptance of this policy

 

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, do not use or access the Website and/or Services.

 

 

Terms and Conditions


 

  1. Who are we?

 

ATA.ONE LTD. (“ATA.ONE”, "us", "we" or “our” as the context requires) is a global business providing automated flight matching services via our websites, apps and other platforms (the “ATA.ONE Platform”).

 

ATA.ONE is not a travel agent and is not responsible for providing, or for setting or controlling the prices applicable to, any of the one-way airline tickets for flights which you may search for, find on and/or book via the ATA.ONE Platform (“Airline Tickets”). All such Airline Tickets are provided by airlines and are subject to the terms and conditions imposed by those third parties. If your bid for Airline Tickets is successful, you will be automatically allocated those tickets by the airline (a “Reservation”) and the airline will contact you directly to provide you with a booking reference and other information about your flight.

 

The ATA.ONE Platform is operated by ATA.ONE LTD., a private limited company incorporated and registered in England & Wales with company number 09874882, and registered office address at 450 Bath Road, Longford, West Drayton, England UB7 0EB. If you have any questions about these Terms, please contact us using the details provided here.

 

These Terms

 

These terms and conditions together with our end user licence agreement (“EULA”) and privacy policy (available here (together, the "Terms") govern your access to and use of the ATA.ONE Platform and constitute a legal agreement between you and ATA.ONE. By downloading, accessing, setting up an account with us and/or otherwise using the ATA.ONE Platform, you are confirming that you have read, understood and agreed to these Terms in their entirety.

Some of the ATA.ONE Platform services impose different terms and conditions on your use of those services. Where that is the case, you will be clearly notified of that and will be required to confirm your acceptance of those terms and conditions, which will operate in place of or in conjunction with these Terms as appropriate.

 

We may amend these terms and conditions, and any of the other Terms at any time at our discretion. If these Terms are amended, we shall display the revised terms and conditions on or via the ATA.ONE Platform and you will be deemed to have accepted any amendments if you continue using the ATA.ONE Platform after the amendments are displayed.

 

If you do not accept all these Terms, then you may not use the ATA.ONE Platform.

 

Using the ATA.ONE Services

 

The ATA.ONE Platform is provided for your personal, non-commercial (B2C) use only, and you may only use the ATA.ONE Platform in compliance with applicable laws and for legitimate purposes. In consideration of you agreeing to abide by these Terms, we grant you a non-transferable, non-exclusive licence to download, access and use the ATA.ONE Platform for your own personal, non-commercial purposes and for no other purpose. Further details of this licence and all restrictions relating to it, are set out in the EULA, which can be found here: https://ata.one/legal#eula

 

As a condition using the ATA.ONE Platform, you shall not:

 

  1. use the ATA.ONE Platform for any purpose that is improper, unlawful, or to post, share or transmit any material that (i) is defamatory, offensive, obscene or otherwise objectionable; (ii) is in breach of confidence or privacy or of any third party’s rights including copyright, trademark or other intellectual property rights; (iii) is posted, shared or transmitted for the purpose of advertising or promoting yourself or any third party; or (iv) is misleading or misrepresentative as to your identity or which in any way suggests that you are sponsored, affiliated or connected with ATA.ONE;

  2. use the ATA.ONE Platform for any commercial purpose or in any manner which may cause damage to ATA.ONE or bring ATA.ONE into disrepute;

  3. disassemble, reverse engineer or otherwise decompile any software, applications, updates or hardware contained in or available via the ATA.ONE Platform, except as permitted by law;

  4. copy, distribute, communicate to the public, sell, rent, lend or otherwise use the ATA.ONE Platform, or seek to violate or circumvent any security measures employed to prevent or limit your access to or use of the ATA.ONE Platform;

  5. use or interfere with the ATA.ONE Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

  6. introduce onto, or transmit via, the ATA.ONE Platform any disruptive computer program code, virus, ‘denial of service’ or ‘spam’ attack, worm, Trojan horse, authorisation key, licence control utility or software lock;

  7. remove, alter or replace any notices of authorship, trademarks, business names, logos or other designations of origin on the ATA.ONE Platform or pass off or attempt to pass off the ATA.ONE Platform as the product of anyone other than ATA.ONE;

  8. use any automated computer program or application to scan, copy, index, sort or otherwise exploit the ATA.ONE Platform or any part thereof.

 

The ATA.ONE Platform is not intended for children under 18 years of age, and no one under the age of 18 may provide any information to, on or via the ATA.ONE Platform. We do not knowingly collect personal information from children under 18, and if we learn that we have collected or received personal information from a child under 18, we will delete that information. Please see the privacy policy for more information.

 

Setting up an account

 

To access the ATA.ONE Platform, you must register with us and set up an account with an email address and password (your "Account"). We encourage you to use "strong" passwords (passwords that use a combination of upper and lower-case letters, numbers and symbols) with your Account. You agree that you shall be responsible for keeping your Account passwords and login details confidential and secure. If you become aware, or suspect for any reason, that the security of your login details has been compromised, please let us know as soon as you can.

 

Making travel bookings via ATA.ONE

 

ATA.ONE is not a travel agent and is not responsible for providing any travel options displayed via the ATA.ONE Platform or for setting or controlling the prices we display. Any Airline Tickets which you find and/or book via the ATA.ONE Platform are provided by airlines. Only airlines which have agreed to sell their Airline Tickets through the ATA.ONE Platform are available on the ATA.ONE Platform. ATA.ONE enables you to place a bid for Airline Tickets but whether or not your bid is accepted is determined at the discretion of the airline, and the highest bid may not necessarily be successful.  ATA.ONE is not responsible and has no liability to you in respect of any bookings made if such bids are successful or unsuccessful. We do not sell, resell or offer any Airline Tickets ourselves.

 

If you place more than one bid for Airline Tickets, whether for yourself or for members of your Fellowship, none, some or all of your bids may be successful (as airlines will accept or reject bids on an individual basis) and you may be committed for multiple tickets for the same or similar flights. You are solely responsible for determining which flights you bid for and whether you or other members of Your Fellowship will be able to travel, and ATA.ONE shall have no liability to you if you pay for more than one Airline Tickets which you are unable to use.

 

Unless otherwise indicated, the ATA.ONE Platform is free to download and to use for consumers, and we will not charge you, the customer, any fees or commission based on the price you bid for an Airline Ticket. The airline pays us a small fee based on the price paid for the Airline Tickets once your bid is successful, and your Reservation has been confirmed.

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Preparing to Bid, and bidding for Air Tickets

 

When registering an account on the ATA.ONE Platform, and to place a bid for Airline Tickets, you will need to provide credit or debit card details which are processed, encrypted and stored by Stripe, one of the most secure and reputable payment processors available. When you place a bid for an Airline Ticket, the total bid price for such tickets are pre-authorised from your payment card. Only if your bid is successful is the payment for the total bid price taken from your payment card by us.

You may place a bid for Airline Tickets during the “Bidding Window”, which starts 14 days before the scheduled flight departure time, and finishes 24 hours before the scheduled flight departure time.

 

You must check the terms and conditions applicable to the specific Airline Tickets that you are bidding for (the “Airline Booking Conditions”) at the time that you place your bid. These Airline Booking Conditions will form the basis of the contract for your Reservation with the airline and are available on the airline’s website. By placing a bid on the ATA.ONE Platform, you hereby confirm that you have read and fully understand the relevant Airline Booking Conditions in full.

You may cancel a bid you have placed for an Airline Ticket at any time before it is accepted by the airline (i.e. prior to a Reservation being confirmed). If you do so, you payment card will be charged €0.99 by ATA.ONE.

 

You will receive a notification from us (to the email address registered to your account) once your bid for an Airline Ticket is validly placed on the ATA.ONE Platform. Your pending bid will also show in the ‘My Bids’ section of the ATA.ONE Platform.

 

If your bid is successful

 

Bids for Airline Tickets placed on the ATA.ONE Platform may be accepted by the airline at any time during the last 24 hours of the Bidding Window (i.e. between 48 hours before the scheduled flight departure time (“First Bid Closure”) and 24 hours before the scheduled flight departure time (“Second Bid Closure”). You will be notified by the airline by email (to the email address registered to your Account) if your bid is successful and your Reservation is confirmed with the airline. You can also check the ‘My Bids’ section of the ATA.ONE Platform for any bids for Airline Tickets that you have won, although only the Reservation email from the airline is definitive confirmation of your successful bid and issue of Airline Tickets. Be sure therefore to check your junk or spam folder to ensure that you do not miss your Reservation email. Under no account shall ATA.ONE be liable for any loss whatsoever suffered by you or Your Fellowship if you miss a flight because you missed an email sent to your email address.

If your bid is successful, the allocation of the Airline Tickets to you is conditional on the payment being processed based on the pre-authorised card details. If payment is declined or otherwise refused by your card issuer, then despite your bid being successful, you will not secure a Reservation.

By using the ATA.ONE Platform, making a bid for Airline Tickets, that bid being successful and the airline issuing you a Reservation, you enter into a direct and legally binding contract with the relevant airline. This contract is made at the time that the airline issues its confirmation email for the Reservation to you, not at the time you are notified of your successful bid through the ATA.ONE Platform. The Airline Booking Conditions applicable to your Reservation will be confirmed to you by the airline by email when they send you your booking reference number and other information about your flight. These Airline Booking Conditions will set out what rights you have against the airline and will explain the airline’s liability to you in the event of anything going wrong. You accept and agree that breaching Airline Booking Conditions could result in the cancellation of tickets or reservations, revocation of frequent flyer miles and other benefits, and additional charges.

 

Once the airline has issued you with your Reservation, and provided you with a booking reference and other information about your flight, you will manage your Reservation, your check-in, Advance Passenger Information (if applicable) and baggage requirements and all other travel arrangement directly with the airline (including through its website). ATA.ONE has no responsibility to you in respect of a Reservation, and is not responsible for passing on any details of flight schedule changes or cancellations or any other information relating to your Reservation.

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If your bid is unsuccessful

 

If your bid is unsuccessful, you will be notified of this after Second Bid Closure in the ‘My Bids’ section of the ATA.ONE Platform. If you bid is unsuccessful then the pre-authorisation of your payment card is cancelled.

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Amendments, cancellations and refunds to your Reservation

 

If you need to make any changes to your Reservation, then you should contact the airline directly using the contact and reference details provided to in your Reservation confirmation email from the airline.

 

Sharing information with us

 

We take your privacy seriously and operate at all times in accordance with applicable data protection laws and our privacy policy. You acknowledge that any personally identifiable information which you submit to or via the ATA.ONE Platform may be used by us in accordance with our privacy policy. You agree to ensure that all personally identifiable information you provide to us, whether about yourself of other passengers travelling with you (whether these be other members of your family or third parties, referred to in these Terms as “Your Fellowship”), is accurate and up to date and that you have obtained all consents, licenses or approvals necessary from Your Fellowship or otherwise to enable us to use that information in accordance with these Terms.

 

We value hearing from our users and are always interested in learning about ways we can improve the ATA.ONE Platform. To the extent that you provide us with any suggestions, comments, improvements, ideas or other feedback (“Feedback”), you agree that you are giving up and hereby assign ownership of all rights (including intellectual property rights) in that Feedback to us and acknowledge that we can use and share such Feedback for any purpose at our discretion, without restriction or any payment to you. You can provide Feedback to us by sending an email to support@ata.one.

 

ATA.ONE's property

 

Except as set out elsewhere in these Terms, all intellectual property rights including, but not limited to, copyright (including copyright in computer software), patents, trademarks or business names, design rights, database rights, know-how, trade secrets and rights of confidence in the ATA.ONE Platform (together, the "Intellectual Property Rights") are owned by or licensed to ATA.ONE. You acknowledge that by using the ATA.ONE Platform, you will not acquire any right, title or interest in or to ATA.ONE Platform or in or to the Intellectual Property Rights except for the limited license to use the ATA.ONE Platform granted to you pursuant to these Terms. You further acknowledge that you have no right to have access to any aspect of the ATA.ONE Platform in source-code form.

 

Disclaimer

 

Your use of the ATA.ONE Platform is entirely at your own risk. The ATA.ONE Platform does not constitute and should not be regarded as a recommendation or endorsement of any particular airline or destination.

 

The minimum bid price is shown on the ATA.ONE Platform when placing a bid for Airline Tickets is set by the relevant airline, not ATA.ONE, and we disclaim all responsibility and liability for such price.

 

Whilst we are facilitating the payment by you to the airline for the Airline Tickets in the case of a successful bid, you agree and acknowledge that the airline is at all times responsible for the collection, withholding, remittance and payment of any applicable taxes due in respect of the Reservation to the relevant tax authorities, and ATA.ONE is not liable or responsible for the remittance, collection, withholding or payment of such amounts.ATA.ONE does not act as the merchant of record for any product or service made available on the ATA.ONE Platform.

 

We provide the ATA.ONE Platform on an ‘as is’ basis and expressly disclaim all warranties, conditions and guarantees of any kind, whether express or implied, including but not limited to, the implied warranties of title, non-infringement, merchantability and accuracy, as well as any warranties implied by usage of trade, course of dealing or course of performance. To the fullest extent permitted by law, we make no representations and do not warrant to you that the ATA.ONE Platform is (a) accurate, complete or up to date; (b) will always be available; (c) will meet your expectations; or (d) is secure or are free from errors, faults, defects, viruses or malware.

 

Limitations and exclusions of liability

 

These Terms set out the full extent of ATA.ONE's obligations and liabilities in respect of the ATA.ONE Platform.

ATA.ONE has no responsibility whatsoever for any arrangements you make with any third party as a result of your use of the ATA.ONE Platform (including, without limitation, any Airline, hotel or other provider of accommodation, car-hire or restaurant). If you encounter any problems with any Reservation following a successful bid for Airline Tickets, you acknowledge that you will resolve that issue with the relevant airline in accordance with their Airline Booking Conditions, and that your sole remedy in such circumstances, including any refund, lies with the airline and not with ATA.ONE.

 

Where the ATA.ONE Platform contain links to other sites and resources provided by third parties (including airlines), these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

To the maximum extent permitted by law, we (together with our officers, employees, representatives, affiliates, consultants and sub-contractors) do not accept any liability for:

 

  1. any inaccuracies or omissions in the content displayed on or via the ATA.ONE Platform; or

  2. any act of god, accident or delay; or

  3. the use, quality, suitability, reliability of, or other consequences of booking or flying with, an airline whose Airline Tickets were successfully bid for through the ATA.ONE Platform; or

  4. any special, exemplary, punitive, indirect, incidental or consequential loss or damage of any kind (including, without limitation, lost profits or lost savings), whether based in contract, tort (including negligence), strict liability or otherwise, incurred by you, arising out of or in connection with your access to, use of, or inability to access or use, the ATA.ONE Platform or any content contained provided therein.

 

Subject to the remainder of these Terms and to the extent permitted by law, ATA.ONE shall only be liable to you for direct losses actually suffered, paid or incurred by you due to a material failure by us to comply with our obligations under these Terms or from your access to, use of, or inability to access or use, the ATA.ONE Platform, up to a maximum amount of £200 in aggregate (whether for one event or a series of connected events).

 

Nothing in these Terms shall limit or exclude (a) our liability in respect of death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation; (b) any other liability that cannot be excluded by law; or (c) your statutory rights.

 

Your liability to us

 

Subject to these Terms, you will be responsible and hereby agree to indemnify us for all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us or our group, and each of our officers, directors, employees and agents, arising out of, or in any way connected with, your use of the ATA.ONE Platform or breach of these Terms.

 

Ceasing to use the ATA.ONE Platform

 

If at any time you decide you can no longer agree to these Terms or any changes made to the Terms or the ATA.ONE Platform, you must immediately stop using the ATA.ONE Platform.

 

If you wish to end your use of the ATA.ONE Platform, please contact us at support@ata.one from the email address linked to your Account and ask us to deactivate your Account.

ATA.ONE may in its absolute discretion and at any time without notice:

 

  1. immediately terminate any bid that you have placed for Airline Ticket; and/or

  2. suspend the ATA.ONE Platform for any reason; and/or

  3. suspend or terminate access to your Account, without incurring any liability to you whatsoever.

  4. General provisions

 

You acknowledge that your unauthorized use of the ATA.ONE Platform may result in irreparable damage and injury to ATA.ONE and/or its affiliates or licensors for which monetary damages may be inadequate. Consequently, in the event of such unauthorized use, we and our affiliates and/or licensors (as applicable) shall have the right, in addition to any other legal remedies available, to seek an immediate injunction against you prohibiting any further use of the ATA.ONE Platform.

The invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the validity or enforceability of the remaining provisions (in whole or part). The whole or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed deleted from these Terms.

These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any third party without our prior written consent. We may assign any of our rights and obligations under these Terms.

 

These Terms represent the entire agreement between us and you and supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of the ATA.ONE Platform.

 

Any failure by us to enforce any of these Terms shall not be considered a waiver of them or the right to subsequently enforce any of these Terms.

A person who is not a party to these Terms shall have no right to enforce any provision of these Terms.

As we are based in England, irrespective of the country from which you access or use the ATA.ONE Platform, to the extent permitted by law these Terms and your use of the ATA.ONE Platform shall be governed in accordance with the laws of England and Wales. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in England or in the EU country in which you live. The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr, but please contact us at support@ata.one in the first instance if you have any questions or complaints.

 

These Terms were last updated on 3rd July 2018